Sales & Enquiries
Support

Here at Tahola we provide training, support and a wide range of TaholaConsult service packages to help you make faster, confident and more informed decisions about your business.

We pride ourselves on creating strong, lasting partnerships with our clients no matter where they are on their analytics journey. Implementing analytics solutions is an evolving process and we believe that choosing the right partner to accompany you on that journey is key to its success.

Consultancy
we consult to understand

Our team of accredited and highly experienced consultants can provide advice, guidance and implementation services on all aspects of Business Analytics, planning, budgeting, forecasting and data warehousing. We know with the right solution and right visualisations, organisations can transform how they manage and make decisions for their business.

Whether it’s dashboard development or reporting needs, our team works with you to keep you moving forward. 

  • Our experienced consultants work alongside your team to ensure your business analytics solution is a success from day one and continues to deliver insights to drive the growth of your business, now and in the future
  • We provide a range of services including; software installation and setup, model design and build, report writing, dashboard creation and automated report distribution
  • Our expertise also extends to data warehouse consultancy, including infrastructure advice and design requirements

Data warehouse
design and build

Tahola offer comprehensive data warehouse design and build capabilities to meet your organisational requirements, regardless of size or data volumes, including application development based on a number of on premise and cloud based platforms to meet your data strategy.

A poorly designed data warehouse can result in acquiring and using inaccurate source data, that negatively affects the productivity and growth of your organisation, Tahola can help guide you every step of the way to ensure you have a data warehouse that meets your specific business and data needs.

That’s why we provide:

  • A recommended review of your current data sources, structure, volumes, infrastructure and performance to determine any changes that may be  required and is bespoke to your business
  • Built-in notifications automatically alert our support team to any issues that arise, so that we can take action, often before you’re even aware of it
  • Provide the capabilities for your staff to have the information they need, when they need it, where they need it and in the right format.

Project management engage our experts

To maximise the success of your project with us, we also bring our project management expertise to the table. We work in partnership with your internal teams to ensure we stay within time, scope and on budget. 

Planning, communication and clear deliverables are paramount for a successful project and our experienced Project Managers will add value to any project, through tried and tested methodologies that will ensure success.

  • All projects planned within the Agile project management methodology, using appropriate tools to plan, track and monitor performance.
  • Minimal client resource required, reducing the impact on the day-to-day running of your business.
  • We adopt a consultative approach at each stage of the project, from pre-sale to project scoping and deliverables, through to internal project communication and increased support at ‘go-live’.

Training
to empower your people

It doesn’t matter how much or how little you know today, it’s about your willingness to learn to show what you can do tomorrow.

We are here to assist your users via phone, remote ad-hoc training or bespoke training for your own applications via webinar or on site. We also have an e-learning platform where you can access a wide range of end user training videos, how to guides etc, that act as a quick and easy reference point for your users to dip into as and when they need to.

  • We provide your team with the knowledge and guidance to ensure, that they are getting the most out of the solution, so it delivers maximum return for your business.
  • As with all our services, we offer a flexible approach to training and will suggest a plan, that will best suit your business.
  •  A range of supporting documentation is available to you, which will provide ongoing guidance and will detail any specific skills users may require to capitalise on your business analytics investment.

There are many education options available to fit your needs and budget and our comprehensive training solutions will ensure your staff have the relevant skills and competencies, so that you can achieve direct business benefits from your business analytics investment.

Support
reach out if you need to

Our knowledgeable and experienced support specialists are fundamental to all Tahola solutions and they are able to provide invaluable guidance regarding any aspect of your data analytics solution.

The team is here to assist your users every step of the way, what’s more, we don’t believe in band aid solutions. We place a strong emphasis on getting to the root of your problem and ensuring we communicate back in an effective and timely manner.

  • Comprehensive support available, flexible to your working hours and requirements.
  • Our Help Desk monitors support requests to ensure an efficient turnaround.
  • Support across every aspect of the solutions we implement including – Data Warehouse, Cognos, Qlikview and QlikSense, TaholaCloud, Power BI and Cognos Planning Analytics.
  • 7 day a week service to ensure you’re not on your own when you may need support the most

Data Integration
where the magic happens

Tahola are Data Integration experts and we have the knowledge and expertise to help you understand what data really matters to you and your business. We simplify the integration process to ensure that you are getting maximum benefit from the data that matters to you, regardless of where that data resides.

But how have we simplified this process?

  • By creating an evolving integration library, making us unique in the market because we are agnostic and not tied to a single supplier or solution.
  • The integration library consists of Pre-built interfaces that link to numerous third party data sources
  • Our unique integration and partnership approach means that we are ready to assist as much or as little as your needs dictate, and in doing so there are many benefits that can be achieved.

Strategy for success
Communication is key

As part of our Reporting and Analytics solutions, we offer a ‘Strategy for Success’ module. This is a unique module offering, that is introduced to all new projects to ensure the initial and ongoing adoption of the solutions we provide are a success for all concerned, every step of the way.

There are two options available to you depending on your specific requirements and budget.

  • The consultancy option includes two half day sessions pre-implementation, that will help guide you in the appropriate planning of your own ‘Strategy for Success’. It also includes a one half day session to evaluate the project post implementation – ‘Post Project Review’ and half a day for document production
  • The programme management option is a complete communications package and we would work with you to develop an appropriate ‘Strategy for Success’, based on your specific requirements. This would enable Tahola to execute a suitable communications plan to meet your business needs. Outlined below are a number of elements that can be included in the programme plan:
  • Stakeholder Analysis and Management plan
    • Communications Strategy – assist in the preparation and establish who will deliver the ‘Strategy for Success’
    • Provide a Communications plan for internal implementation/Roll out
    • Programme Branding – logos & supporting imagery, newsletter template
    • Programme Assets – videos & demonstrations
    • Communications Activity – workshops, presentations, go-live comms support
    • Promotional branded items to support internal communication activity
    • Post Project Review – manage and evaluate as appropriate

Retained services package
Flexibility to meet your needs

The Data & Report Management Service from Tahola, provides a mix of on-demand services and on-site assistance to ensure that user demands are addressed quickly and efficiently.  The service combines a variety of different services rolled into a single monthly fee, a range of flexible packages can be offered to meet specific business requirements.

Data literacy
Is your business data literate?

We can help your business speak the language of data.

When data guides business decisions, you’ll discover connections you didn’t expect to find, outcomes you never knew were possible, and new perspectives that will transform your enterprise. Tahola is ready to champion your digital evolution through data management, next-generation analytics, and data literacy by offering consulting and support services to help:

  • your organisation take full advantage of its data
  • implement successful data literacy programs across the enterprise
  • help foster a culture of data literacy within the organisation.

READY TO TAKE YOUR FIRST STEP…

If you are ready to start your analytics journey or would simply like to find out more about the wide variety of solutions and services Tahola offer, then contact us today to arrange a call or to book a demonstration. We can help you to understand more about which of your data really matters to you and what you should be doing to act upon it….lets start planning your analytics journey together…today….

Sales and Enquiries

For sales and enquiries on how Tahola can take your business decision making to a new level call: 01442 211122 or email: enquiries@tahola.com

Support

If you’re experiencing some difficulty or have a question regarding an existing product please call: 0845 257 8920 or email: support@tahola.com

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